Legal & Policy Pack
All ANIMEX policies in one place — read them online or download the original documents. Effective 11 May 2026.
Core Legal
Terms, privacy, payment, welfare, and dispute resolution.
Terms & Conditions
Rules that govern using the ANIMEX platform.
Privacy Policy (POPIA)
How we collect, use, and protect personal information.
Cookie Policy
How cookies and similar technologies are used.
Secure Checkout Policy
Collection-agent model, payment flow, and release rules.
Refund, Return & Cancellation
When refunds may be approved or refused, including welfare considerations.
Animal Welfare Policy
Welfare standards every seller and partner must meet.
Adoption Policy
Adoption application, approval, and post-adoption duties.
Dispute Resolution
How disputes are raised, evidenced, and resolved.
PAIA Manual
Access to information manual under PAIA.
Defined Terms
Definitions used throughout the legal pack.
Prohibited Conduct
What you may not do on ANIMEX.
Listing Moderation
How listings are reviewed and removed.
Payments & Payouts
Payment processing, payouts, fees, and reserves.
Community Standards
Expected behaviour in messages, reviews, and listings.
Image & Content Policy
Rules for photos, videos, and user content.
Operational
How we run the marketplace day-to-day.
Acceptable Use Policy
What is permitted and prohibited on the platform.
IP & Copyright Takedown
How to report infringing content.
Animal Transport Policy
Welfare-first transport requirements.
Permit & Documentation Policy
Required permits and documents by category.
Post-Adoption Welfare Check-Ins
30 and 90 day welfare follow-ups.
Chargeback & Payment Disputes
Handling reversals and bank disputes.
Compliance
POPIA, DPA, breach response, and admin AUP.
Data Processing Agreement
Operator obligations under POPIA section 21.
POPIA Data Subject Rights
How to exercise your data subject rights.
Account Deletion & Data Export
How to delete your account and export data.
Admin & Staff AUP
Acceptable use for ANIMEX staff with admin access.
Data Breach Response Plan
How ANIMEX responds to security incidents.
Download originals
Source .docx files as published in the V4 pack. Internal packs are listed for transparency but are restricted in practice.
Core Legal & Policy Pack
Terms, Privacy, Secure Checkout, Welfare, Dispute, PAIA.
Operational Policies Pack
AUP, IP takedown, transport, permits, chargebacks.
Compliance Pack
DPA, POPIA procedures, account deletion, breach response.
Agreements Pack
Seller, welfare partner, breeder, vet, NDA templates.
Employment & HR Pack
Internal — employment, contractor, staff policies.
Financial Controls & Tax Pack
Internal — reconciliation, revenue recognition, VAT.
Governance & Risk Pack
Internal — BCP/DR, vendor risk, anti-bribery.
Technical & Security Pack
Internal — security, access control, change management.