PAIA Manual

Introduction

This manual is prepared for ANIMEX (Pty) Ltd in terms of section 51 of PAIA. It describes the records held by ANIMEX and the procedure for requesting access to those records.

ACTION REQUIRED: ANIMEX must make this manual publicly available on the Platform and at its principal place of business. It must be updated when material changes occur. ANIMEX must meet any Information Regulator filing or reporting requirements as they apply.

Responsible Party and Information Officer

Company: ANIMEX (Pty) Ltd

Registration Number: 2026/171061/07

Address: 37 8th Avenue, Houghton, Gauteng, 2198, South Africa

Information Officer: Yusuf Cassim (Director and head of ANIMEX (Pty) Ltd)

Email: info@animexofficial.co.za

Telephone: +27 78 989 6683

Applicable Legislation

ANIMEX's records may be governed by, among others, the Companies Act 71 of 2008; VAT Act 89 of 1991; Income Tax Act 58 of 1962; POPIA; PAIA; CPA; ECT Act 25 of 2002; Cybercrimes Act 19 of 2020; FIC Act 38 of 2001; Animals Protection Act 71 of 1962; NEMBA 10 of 2004; Veterinary Professions Act 19 of 1982; SPCA Act 169 of 1993; Basic Conditions of Employment Act 75 of 1997; Labour Relations Act 66 of 1995; Protected Disclosures Act 26 of 2000; and any other applicable legislation.

Categories of Records Held

ANIMEX holds: company incorporation and governance records; User registration and verification records; Listing and transaction records; payment, payout, and Secure Checkout records; dispute and refund records; adoption applications and welfare check records; support communications; security, fraud, and audit logs; financial, tax, and accounting records; employment and contractor records; supplier and service provider contracts; legal correspondence; and regulatory filings.

Request Procedure

To request access to a record, the requester must:

Submit the prescribed Form C (PAIA Request Form) or written equivalent to the Information Officer at info@animexofficial.co.za;
Provide sufficient information to identify the requester and the record requested;
Pay the applicable prescribed request fee unless exempt (current fees are published by the Department of Justice);
Provide proof of identity. ANIMEX will respond within 30 (thirty) days of receiving a complete request, unless a lawful extension applies under section 57 of PAIA. Access may be refused on grounds permitted by PAIA, including privacy, third-party information, commercial confidentiality, safety, privilege, or operational harm. A refused requester may apply to the Information Regulator or a court for review.

Records Available Without a PAIA Request

ANIMEX's Terms and Conditions, Privacy Policy, and other published policies are publicly available at animexofficial.co.za without a formal PAIA request.